Cv993 Terms & Conditions — Terms of Use and Gaming Policy

1 General Terms & Conditions

By accessing the cv993 platform or using any of our services, you are deemed to have fully read, understood, and accepted these Terms & Conditions. These terms constitute a legally binding agreement between cv993 and the user.

The cv993 Terms & Conditions are governed by the applicable laws and regulations of Bangladesh. If you disagree with any part of these terms, please refrain from using the cv993 platform.

Cv993 reserves the right to amend these Terms & Conditions at any time. Updated terms take effect upon publication on the site. It is the user's responsibility to check this page regularly and stay up to date.

2 Account Registration & Eligibility

To register an account with cv993, the following requirements must be met:

• You must be at least 18 years of age.
• You must provide accurate and complete personal information on the registration form.
• Each individual may create only one account.
• You must use a bank account or mobile payment account registered in your own name.
• Managing an account on behalf of a third party is strictly prohibited.

Duplicate Account Policy

Cv993 strictly prohibits multiple accounts. If any user is found to have created more than one account, all associated accounts will be closed and all balances may be forfeited. Multiple accounts operated from the same IP address, the same device, or the same payment method will be flagged as duplicate accounts.

3 KYC & Identity Verification

KYC (Know Your Customer) verification is mandatory on cv993 to ensure safe and transparent transactions. You will be required to verify your identity before making a withdrawal or depositing above a specified limit.

Required Documents

• A clear photo of your National ID (NID) or passport.
• Recent utility bill or bank statement (as proof of address).
• Proof of payment method ownership.

KYC verification is typically completed within 24–72 hours. If additional documents are required, our support team will notify you by email. Withdrawals will be temporarily suspended until KYC verification is complete.

4 Deposits & Payments

Cv993 accepts deposits via Mobile Banking, Nagad, Rocket, and other approved payment methods. Deposits are generally credited to your account instantly.

• Minimum deposit amount: BDT 100.
• The maximum single deposit limit may vary depending on the payment method.
• No additional fees apply to deposits.
• Only payment accounts registered in your own name may be used.
• Deposits made through third parties will not be accepted and will be returned.

If a deposit is delayed due to a technical issue, please contact our support team with a screenshot of the payment. cv993 will resolve the issue within 24 hours.

5 Withdrawal Policy

The following conditions apply to withdrawals from cv993:

• Minimum withdrawal amount: BDT 500.
• KYC verification must be completed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawals are processed within 15 minutes to 24 hours.
• Large withdrawals (over BDT 50,000) may require additional verification.

Reasons for Withdrawal Cancellation

Withdrawal requests may be cancelled or put on hold under the following circumstances:

• KYC verification is incomplete or supporting documents are insufficient.
• Bonus wagering requirements not met.
• Detection of suspicious activity on the account.
• Incorrect or mismatched payment method details.

6 Bonus & Promotion Terms

All bonuses and promotional offers on cv993 are subject to specific terms and conditions. Accepting a bonus means you agree to all terms associated with that bonus.

Wagering Requirements

Each bonus comes with a specific wagering requirement. For example, if the wagering requirement is 20x and you receive a BDT 1,000 bonus, you must place a total of BDT 20,000 in bets before making a withdrawal.

• Wagering must be completed within the specified time from the date the bonus is credited.
• Not all games may contribute equally toward wagering requirements.
• Bonus balance cannot be withdrawn directly.
• Running multiple active bonuses simultaneously is not permitted unless explicitly stated in the promotion.

7 Gaming Rules

All games available on cv993 operate in accordance with international standards. Our games use certified RNG (Random Number Generator) technology, ensuring every outcome is completely fair and unbiased.

Technical Issues

If your internet connection drops or a technical error occurs during gameplay, cv993 will assess the situation and make a decision accordingly. If a technical fault affects the outcome of a game, that round may be declared void and the wagered amount will be refunded.

• Game history is stored on our servers and server logs serve as the definitive record in the event of a dispute.
• Cv993 is not liable for any losses caused by issues with the user's device.
• The dealer's decision is final in Live Casino games.

8 Prohibited Activities

The following activities are strictly prohibited on the cv993 platform. Violations may result in permanent account closure and forfeiture of all balances:

• Any form of fraudulent activity or bonus abuse.
• Money laundering or transactions involving illegal funds.
• Playing games using software, bots, or automated systems.
• Exploiting system vulnerabilities or technical errors.
• Harassing or engaging in inappropriate behaviour toward other users.
• Creating multiple accounts to take advantage of bonuses.
• Impersonating a cv993 officer or representative.

9 Account Closure & Suspension

Cv993 may suspend or permanently close an account under the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Providing false information during the KYC verification process.
• Request from a law enforcement authority.
• Extended period of inactivity (more than 12 months).

Users may request account closure at any time. In such cases, the remaining balance (excluding bonuses) will be eligible for withdrawal, provided KYC verification has been completed.

10 Responsible Gaming

Cv993 believes gaming is entertainment, not a source of income. We are committed to promoting and supporting responsible gaming. Users on our platform can take advantage of the following tools to protect themselves:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Exclude yourself from your account for a set period of time.
• Cooling-Off Period: Temporarily suspend your account for a short break.

To learn more about Responsible Gaming, visit our Responsible Gaming View page.

11 Privacy & Data Protection

Cv993 places the highest priority on the security of your personal information. We protect your data using SSL encryption and advanced data security technologies. To learn more about how we collect and use your data, please review our Privacy Policy Read page.

• Your information is never sold to marketers or third parties.
• KYC documents are used solely for identity verification purposes.
• We comply with GDPR guidelines.

12 Limitation of Liability

Cv993 accepts no liability for the following:

• Game disruptions caused by the user's internet connection issues.
• Delays caused by third-party services, such as payment gateways.
• Losses resulting from sharing account credentials with another person.
• Force majeure events — such as natural disasters, server attacks, and similar circumstances.

In any circumstances, the maximum compensation payable by cv993 to a user shall be limited to the value of the transaction in question.

13 Changes to Terms

Cv993 reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes, we will endeavour to notify users via email or through a notice on the platform.

Updated terms take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the new terms. We recommend visiting this page regularly.

14 Contact & Complaints

For any questions or complaints regarding these Terms & Conditions, please contact our support team. We typically respond within 24 hours.

• Email: [email protected]
• Live Chat: Available on the platform 24/7.
• Complaints Process: Submit written complaints via email; you will receive an initial response within 72 hours.